Refunds, Returns and Exchanges
Q: Can I cancel my order?
A: It will be eligible for a full refund if the order has not be processed, except for the customized boutique items. Refund requests will not be accepted if your order has been processed.
Q: What if my order has a fault?
A: Email us at the address below, tell us what the problem is and attach a photo of the fault.
Q: Can I exchange for a new size/color?
A: We will arrange shipping of exchanged item as soon as possible. And please note that you need to pay for the shipping of the exchanged item.
Q: What if my order doesn’t fit?
A: We accept the return. But we ask that you check measurements carefully before buying and we do our very best to ensure that all size charts are accurate. Therefore we do not offer the shipping fee for returning. As noted in the descriptions, we measure items by hand and there may be a 0.4”-1” difference to the chart.
Q: How long do I have to return a product?
A: Our return policy is 7 calendar days after you receive your order.
Q: Where do I return a product to?
A: Email us at the address below and a customer service rep will give you the address. Do NOT send anything to the address on your parcel. This is not our return address and we will not be able to process your refund or replacement. If you refuse delivery and the parcel is returned to us, you will only be reimbursed with 50% of your payment. The parcel must have been received at our end before we will refund you
Q: How do I ship items back?
A: Return parcels must be sent with a tracking number. Please also write your order number on the parcel.